Refund, Return, Exchange and Cancellation Policy 

We want every Zodiac Leather order to arrive in the condition and specification promised. 

Please read the policy below before placing your order. 

Change-of-Mind Returns 

We do not accept returns or issue refunds for: 
● Change of mind 
● Personal preference 
● No longer wanting the product 
● Selecting the wrong colour, size or style 
● Normal variations in the colour, grain or texture of genuine leather 

Please review the product description, dimensions, photographs and available options 
carefully before ordering.

Damaged, Defective or Incorrect Items 

Please inspect your order immediately after delivery. If your item arrives damaged or defective, or if you receive an item different from what you ordered, you must contact us within 24 hours of delivery at sales@zodiacleather.com. 

Please include: 
● Your order number 
● A clear description of the issue 
● Clear photographs of the product 
● Photographs of the outer and inner packaging 
● Video evidence where reasonably required to assess the issue 

Do not discard the product or packaging while your claim is being reviewed. 

After reviewing and approving the claim, Zodiac Leather will arrange the return or pickup at no additional cost to you. 

Where available, we will provide a replacement. If a replacement is unavailable, an eligible refund will be issued to the original payment method. Items returned without prior approval will not be accepted. 

Exchanges 

Eligible exchange requests must be submitted within three days of delivery by emailing 
sales@zodiacleather.com. 

Exchange approval is not automatic. The item must be: 

● Unused and unworn 
● In its original condition 
● Returned with all tags, accessories and documentation 
● Returned in its original packaging 
● Accompanied by the receipt or proof of purchase 

If an exchange is approved, we will provide return instructions. Products must be dispatched within the period stated in those instructions. 

We do not offer exchanges solely because of a change of mind or personal preference. 

Non-Returnable and Non-Exchangeable Items 

The following items cannot be returned or exchanged unless they arrive damaged, defective or different from what was ordered: 

● Personalised products 
● Custom-made products 
● Sale or clearance items 
● Gift cards 
● Used, worn, altered or damaged items 
● Items without their original packaging, tags or accessories 

Please contact us before ordering if you are unsure whether an item is eligible. 

Order Cancellations 

Standard, non-personalised orders may be cancelled by contacting 
sales@zodiacleather.com within 24 hours of placing the order. 

A cancellation request is not complete until it has been acknowledged by Zodiac Leather. 

Orders cannot be cancelled after the applicable cancellation period or after dispatch. 
For personalised or custom-made orders, contact us immediately. Cancellation eligibility 
depends on whether personalisation or production has already begun. 

Return Shipping Costs 

Zodiac Leather will cover approved return or pickup costs only when an item is: 
● Damaged 
● Defective 
● Different from what was ordered 

We do not accept change-of-mind returns. 

Do not return an item using your own shipping method unless instructed by Zodiac Leather. Unauthorized returns may not be accepted or reimbursed. 

Refunds 

After we receive and inspect an approved return, we will notify you whether the refund has been approved. 

Approved refunds are issued to the original payment method. Your bank, card issuer or 
payment provider may require additional time to process and display the refund. 

Original shipping charges, customs duties and other charges are refundable only when 
expressly confirmed by Zodiac Leather or required by applicable law. 

Contact 

For return, exchange, damage or cancellation requests, contact: 
sales@zodiacleather.com 

Include your order number and the reason for your request. 

This policy does not limit any mandatory consumer rights available under applicable law.