Shipping Policy 

Where We Ship 

Zodiac Leather currently ships internationally, except to: 
● South Africa 
● South Korea 
● Bangladesh 
● Pakistan 

Shipping availability may change based on delivery-partner coverage, customs restrictions, payment availability or other operational requirements. 

Dispatch Location

Orders are processed and dispatched from India. 
The Montana address displayed on our website is our registered business address and is 
not the fulfilment or dispatch location. 

Free Shipping 

Zodiac Leather provides free standard shipping on all eligible orders, with no minimum order value. 

Free shipping covers the cost of transporting the order to the customer. It does not include import duties, customs charges, local taxes, brokerage fees or other destination charges that may be imposed by local authorities. 

Processing Time 

In-stock products are generally processed within 1–3 business days after payment and order verification. 

Processing time is separate from delivery time. Orders placed on weekends or public 
holidays begin processing on the next business day. 

Personalised, custom-made or made-to-order products may require additional production 
time. The applicable production estimate will be displayed with the product or communicated after the order is reviewed. 

Payment verification, incomplete personalisation details or missing customer information 
may delay processing. 

Delivery Time 

Standard international delivery generally takes 3–7 business days after dispatch.
The delivery estimate begins when the order is handed to the delivery partner and does not include processing or production time. 

Delivery times are estimates and may be affected by: 

● Destination customs clearance 
● Local delivery conditions 
● Public holidays 
● Severe weather 
● Incorrect or incomplete delivery information 
● Recipient availability 
● Other circumstances outside our reasonable control 

Delivery Partners 

Orders are shipped using trusted international delivery partners. 
The delivery provider may vary depending on the destination, product, package and 
available service. Zodiac Leather does not guarantee a specific courier for every order. 

Tracking 

Tracking details and delivery-partner information will be sent to the email address provided with the order after dispatch. 

Tracking may require some time to become active after the shipping confirmation is issued. 

Customers are responsible for providing an accurate email address and monitoring tracking updates after dispatch. 

Import Duties, Customs and Taxes 

International orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means Zodiac Leather covers standard shipping, but the recipient is responsible for any import duties, customs charges, local taxes, brokerage fees or clearance charges imposed by the destination country. 

These charges are not controlled by Zodiac Leather and are not included in our free-shipping offer. If any such charge is imposed, it may need to be paid by the recipient before the shipment is released or delivered. 

The destination customs authority or delivery partner may contact the recipient directly 
regarding payment, identification or documentation. Customs rules and charges vary by country. Customers should consult their local customs  authority if they require more information before placing an order. 

Refusal or non-payment of customer-responsible customs charges may result in the shipment being delayed, returned or abandoned. 

If an order is returned because the recipient refused or failed to pay a customer-responsible charge, any eligible refund will be assessed after the order is received and inspected. Where permitted by applicable law, unrecoverable customs, return-shipping or handling costs may be deducted from the refund. 

Delivery Address 

Customers are responsible for providing a complete and accurate: 
● Recipient name 
● Street address 
● Apartment or unit number, where applicable 
● City and state or region 
● Postal or ZIP code 
● Country 
● Email address 
● Contact telephone number 

Contact sales@zodiacleather.com as soon as possible if an address correction is required. 

We cannot guarantee that an address can be changed after an order has been processed or dispatched. Orders cannot be redirected after dispatch unless the delivery partner permits it. 

Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility. 

Delivery and Signature 

A signature may be required at delivery depending on the destination and delivery service. 

If another person accepts and signs for the shipment at the delivery address, that acceptance may be treated as confirmation of delivery. 

Responsibility for the order passes to the recipient after confirmed delivery, subject to applicable law and our policy covering damaged, defective or incorrect items. 

Customs and Delivery Delays 

Delivery estimates do not include unexpected delays caused by customs inspections, missing recipient documentation or unpaid customer-responsible charges. 

Although Zodiac Leather cannot control destination customs procedures, we will provide 
available shipment information to help customers resolve delivery or customs enquiries. 

Damaged, Defective or Incorrect Items 

Please inspect your order immediately after delivery. 
Damage, defects or an incorrect item must be reported within 24 hours of delivery by 
emailing sales@zodiacleather.com. 

Please include: 
● Your order number 
● A description of the issue 
● Clear photographs of the product 
● Clear photographs of the outer and inner packaging 
● Video evidence where reasonably required to assess the issue 

Do not discard the product or packaging while the claim is being reviewed. 
For an approved damaged, defective or incorrect-item claim, Zodiac Leather will arrange the return or pickup at no additional cost to the customer, in accordance with our Refund, Return, Exchange and Cancellation Policy. 

Tracking Shows Delivered but Order Is Missing 

If tracking shows the order as delivered but you have not received it: 
1. Check with household members, neighbours, reception or building staff. 
2. Review the delivery location and any photograph or note supplied by the delivery 
partner. 
3. Contact the delivery partner using the tracking information. 
4. Contact us promptly at sales@zodiacleather.com with your order number. 

We will provide available shipping information to assist with the enquiry. 
Contact 
For shipping, tracking, customs or delivery enquiries, contact: 
sales@zodiacleather.com 

Please include your order number when contacting us.

This policy does not limit any mandatory consumer rights available under applicable law.