Product FAQs
Do you offer free worldwide shipping?
Yes. Free worldwide shipping is included in the product price. Orders are shipped with Delivery Partners, and delivery usually takes 2–4 working days after dispatch.
When will I receive my order?
You will receive an email confirmation after placing your order. Orders placed before 2 PM (CET) are dispatched the same business day; other orders ship within 1–2 business days. Delivery usually takes 2–4 working days after dispatch.
Can I exchange or return my item?
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
We provide free return shipping for all eligible returns within 3 days.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at sales@zodiacleather.com. If your return is accepted, we’ll send you a return shipping label, along with instructions. Items sent back without prior request will not be accepted.
What type of leather is used?
Our products are crafted from genuine leather. The exact leather type and finish vary by product; please check the product description and Material tab for the details of this item.
How should I care for my leather bag?
Use a slightly damp, soft, lint-free cloth to remove surface dust. Always wipe in the direction of the grain.
How is my order packaged?
Orders are packed using fully recyclable and biodegradable packaging.